Shipping Information

At AIsexdollclub.com, we’re dedicated to offering our customers fast, secure, and discreet shipping services. We understand how important it is for you to receive your favourite doll on time and in flawless condition. That’s why we work exclusively with trusted shipping partners and carefully package every order to ensure a smooth, worry-free delivery experience.

On this page, you’ll find everything you need to know about our shipping process—including available methods, estimated delivery times, and other essential details to make your shopping experience as convenient and transparent as possible.

If you have any questions or concerns, our professional customer support team is always here to assist you.

 About Shopping Process

Free Shipping

We offer FREE worldwide shipping service for all sex dolls. However, certain countries have strict laws that prohibit the importation of sex dolls, and we are unable to ship to those regions. Click here to check the list of countries where sex dolls are legal and illegal.

For customers in the USA, UK, and EU, there are no hidden or additional fees. The price you check includes all taxes and customs clearance charges, and we handle these fees whenever possible. For these countries, we always pre-pay customs taxes and shipping charges, ensuring there are no extra costs for you.

For Canada (CAN), Norway (NOR), Australia (AUS), Sweden (SE), South Africa (SA), and some other countries, we are unable to pay import charges upfront. However, we are happy to share up to 50% of the duty fees (up to a maximum of $150 USD) with you, and we will assist with communication with import customs to make the process as smooth and stress-free as possible. The additional fee is typically around $150 in total, and in most cases, we can provide an estimate of the costs before your purchase.

Discreet Shipping

We value your privacy. All of our love dolls are shipped in completely discreet packaging.
Sex dolls are delivered in a plain, unbranded brown box, and the contents are unknown to the handler or courier.
The outer box will not have any labels indicating the presence of a doll.

About Production Time

It typically takes 3-5 weeks to make a doll, though production times may vary depending on the brand and material. In some cases, we can expedite production for you as needed.

Below is a list of popular sex doll brands and their estimated production times for your reference. Please note that production times may be delayed during holidays (such as New Year’s, Christmas, National Day, Chinese Spring Festival, etc).

About Order Shipping Time

• In-Stock Dolls
• All in-stock items will ship between 1-2 business days after payment is received.

• Custom-made Dolls
• Delivery time depends on the manufacturer and shipping carrier. Any product that does not mark “In Stock” in the product name is considered a custom order and will require production time before shipping.

About Tracking Package

Once your package is shipped, we will send you a tracking number via email. Please keep an eye on your tracking to ensure there are no issues (such as tracking suspensions, missing items, etc.) until it is delivered.

Typically, your package will be shipped directly to your location via FedEx or UPS, allowing for quick updates and real-time monitor of your package’s delivery status.

However, in some instances, we may choose to ship your package by air to your country and handle customs clearance. After this, FedEx or UPS will be responsible for the final delivery and updating of logistics information. Please note that before the package arrives in the US, the tracking number will only show that the shipping label has been created, and no logistics updates will be available. We understand that you may have concerns regarding the status of your shipment and please be patient. Rest assured, we take full responsibility for all of our orders.

About Delivery Change

Package Pickup

If you would like to pick up your package at a local FedEx or UPS store, please let us know the pickup address before your order is shipped. We also recommend calling the pickup location in advance to confirm they accept package pickups—this helps avoid issues with refused or invalid delivery addresses.

Changing the Shipping Address

Please double-check your shipping address before your order is shipped. If you need to update the address after the package has been dispatched, contact us immediately. We will do our best to assist, but changes after shipment may be limited based on courier policies.

Rescheduling or Holding Delivery

If you’re unable to receive your order at the estimated delivery time provided by the courier, you can contact FedEx or UPS directly to reschedule delivery or place the package on hold for pickup. Once your order is shipped, the courier will provide tracking information and delivery details.

To ensure smooth communication, please make sure our email ([email protected]) is not blocked or sent to your spam folder, and keep your phone line available so we can reach you if needed.

Check Your Package

Please inspect your package carefully upon arrival. If the shipping box appears damaged, we recommend taking clear photos or videos before opening the package. This documentation is important for filing a claim with the shipping carrier.

Even if the outer carton looks intact, we strongly advise opening the box and checking the contents thoroughly. If you discover any damage of the doll or accessories, please take detailed photos or videos and contact us right away.

In cases where damage occurs during transit, we may need your assistance in submitting a claim with the shipping carrier to resolve the issue quickly and effectively.

If Shipping Delay

At AIsexdollclub.com, we strive to ensure your order arrives safely and on time. However, international shipping can occasionally be affected by factors beyond our control. Below are some common issues that may cause delays in the delivery process:

• Weather and Natural Disasters
  Severe weather conditions such as storms, floods, or earthquakes can disrupt logistics and delay the arrival of your package.
• Customs Inspections (especially in Europe)
  Your shipment may undergo customs checks depending on your country’s import regulations. This can lead to extended processing times, And in some cases, additional import duties or taxes.
• Local Holidays
  National or regional holidays may impact shipping carrier operations, leading to slower processing and delivery times.
• Political or Regulatory Changes
  Changes in trade policies, government regulations, or political situations can affect shipping routes, transit times, or the availability of certain products in specific areas.
• Unexpected Events
  Unforeseen situations such as strikes, transportation accidents, or internal delays within courier companies can also slow down package delivery.

We truly appreciate your patience and understanding during such circumstances. Our team is committed to keeping you informed and supporting you every step of the way, ensuring your love doll reaches you as quickly and securely as possible.

Package Issues

If you experience any of the following issues upon receiving your package, please contact us as soon as possible. Timely communication helps us resolve the problem quickly and efficiently.

1. Incorrect Item Received

If the doll you received looks significantly different from the product photos on our website or factory confirmation, please record a clear unboxing video. This video should include:

• The entire doll (full body and head)
• The shipping label
• The outer packaging

Send the video to us, and we will verify the issue with our factory and shipping partner. Once confirmed, we will arrange to send a replacement.

2. Damaged During Shipping

If your doll arrives with serious damage, you should immediately file a claim with the shipping carrier. Depending on the extent of the damage:

• Severe damage may qualify for a full replacement.
• Minor damage may be resolved with a complimentary repair kit.

Please provide clear photos or video evidence of the damage to help us support your claim and arrange a solution.

3. Package Marked as Delivered but Not Received

If your tracking number shows “Delivered” but you haven’t received anything, contact FedEx or UPS right away to file a claim.
To help prevent these situations, we add adult signature confirmation to most orders (exceptions may apply).

For more information about order cancellations, refunds, or returns, click here.

If you have any concerns, the team at AIsexdollclub.com is always ready to assist you.