Money Back Guarantee

At AIsexdollclub, we are committed to providing high-quality sex dolls and services that not only meet but exceed our customers’ expectations. We understand that sometimes things may not go as planned, which is why we proudly offer a 100% satisfaction guarantee on all of our products. We have full confidence in the quality of what we offer, and we want you to feel just as confident in your purchase. Our money-back guarantee ensures that you can shop with complete peace of mind—knowing that if you’re not entirely satisfied with your purchase, you can return it for a full refund. Thank you for choosing AIsexdollclub and for placing your trust in us to deliver the very best in both products and service.

Authenticity Guarantee
All dolls at AIsexdollclub.com are 100% authentic. We are a verified and official distributor of many reputable sex doll manufacturers, and we are authorized to import sex dolls worldwide. [Click here to view our authorization certificates.]

Brand New & Perfect Condition Guarantee
Every sex doll from AIsexdollclub arrives in brand-new, original condition—fully functional and exactly as described and shown on our website.

Strict Quality Control
We have implemented a rigorous quality control process. Each doll is carefully inspected and tested before leaving our studio, securely packaged with full privacy in mind and shipped through trusted logistics partners. A final quality check is performed prior before shipment to ensure your doll arrives without defects or damage.

100% Satisfaction
With industry-leading service, 5-star customer feedback, and partnerships with over 30 premium doll brands, AIsexdollclub is your trusted destination for high-quality sex dolls in the USA. We provide factory photos for your confirmation before shipping, so you can review all details in advance. If there is any issue with your order before delivery—such as a defect or incorrect shipment—we will promptly resolve the problem by fixing or replacing your doll.

When receiving your doll, it is crucial to inspect it thoroughly from head to toe, and we strongly recommend taking clear photos or videos of the unboxing process. Please do not use the doll until you have completed your inspection and confirmed that it is in perfect condition.

If you discover that your doll is damaged or significantly different from the product description, please contact our support team immediately. Be sure to include detailed information along with clear photos and videos. Our team will assess the issue and provide a solution accordingly—this may include a replacement, partial refund, or full refund, depending on the extent of the damage.

Incorrect Dolls
If the doll you receive looks completely different from the factory photos or the website listing, please provide an unboxing video showing the entire doll, head, shipping label, and outer packaging box. We will report the issue to the factory and shipping carrier, and promptly arrange a new replacement for you.

Damaged Dolls
If your package is severely damaged when arrival, you should file a claim directly with the shipping carrier. Depending on the level of damage, we will arrange a new replacement. For minor damage, we will send you the necessary repair kits and provide guidance to help you fix the issue.

Missing Package
If the tracking number indicates that your package has been delivered but you have not received it, please contact UPS or FedEx immediately to file a claim. To reduce this risk, AIsexdollclub includes adult signature confirmation for most deliveries (exceptions may apply).

Minor Blemishes
Minor imperfections are not considered damage and therefore are not covered by our money-back guarantee. These may include slight skin blemishes, scratches, marks, indentations, dents, micro-cuts, subtle changes to the skin surface, loose or missing fingernails/toenails, eyelashes, and minor inconsistencies in facial or body makeup. These minor issues can generally be resolved using repair tools and following AIsexdollclub‘s recommended solutions.

• Finger & Toe Nails: These may loosen during transit as we use light adhesive to allow easy removal or replacement. If nails fall off, simply reattach it using the included lash & nail glue.
• Loose Eyelashes: Dolls are shipped with protective sponge eye masks to safeguard the eyes. If an eyelash comes loose, it can easily be reapplied using the provided glue.
• Manufacturing Traces: Minor skin blemishes, such as mold seam lines, injection marks, or surface inconsistencies (especially on silicone heads), are normal results of the manufacturing process and are not considered defects.

Minor Courier Damage
Slight damage caused during transportation—such as a bent neck or light skin scrapes—is considered repairable. In such cases, AIsexdollclub will provide appropriate tools and guidance. Customers are expected to make reasonable efforts to repair the item according to our instructions.

Handmade Products
All sex dolls sold by AIsexdollclub are handmade, meaning each doll is one of a kind. Slight differences may occur between individual units. Factory photos will be provided before shipment for your confirmation. If there are significant deviations from your expectations, corrections can be made prior to dispatch. Please ensure you whitelist our email address ([email protected]) so you receive all important updates in time.

Please note that variations in facial makeup, areola or vaginal color, etc., may occur due to screen settings or manual craftsmanship. While we do our best to replicate the promotional photos, a 100% match cannot be guaranteed. A slight size deviation of 1–3 cm may also occur due to manual measurement.

Heating & Moaning Functions
Some manufacturers do not provide warranty coverage for heating or moaning features. We recommend purchasing a heating blanket as an alternative. If you choose a heating/moaning feature, please test it upon receipt. These features are not covered under warranty if they malfunction during use.

User-Caused Damage
All dolls undergo strict quality checks before being shipped. Once received, any damage resulting from improper use, mishandling, or negligence is not covered by our guarantee. This includes but is not limited to:

• Overextending limbs
• Broken skeletons
• Tears in or around the vaginal, anal, or oral openings

In the event of reported damage, AIsexdollclub reserves the right to evaluate the issue based on submitted evidence (photos, videos, etc.), and the final determination will be made at our discretion.

Used Dolls
Due to the intimate nature of sex dolls, any doll that has been used will not be eligible for a refund, replacement, or return under our guarantee. However, we’re still here to help and will do our best to offer repair advice or solutions as possible.