Cancelations and Returns-Policy

Here at Aisexdollclub, we are committed to providing our customers with high-quality products and excellent service. In this section, we will first outline our commitment to product quality, followed by a detailed explanation of our policies regarding order cancellations, refunds, and returns. By understanding these policies, you can shop sex dolls at aisexdollclub.com with confidence, knowing that your satisfaction is our top priority. If you have any questions or concerns, please do not hesitate to contact our dedicated customer support team.

AIsexDollclub Guarantee

• Authorized Seller: AIsexdollclub.com is a verified and official love doll vendor/distributor of Irontech Doll, Zelex Doll, FunWestDoll, WM Dolls, etc. All dolls are 100% authentic.
• Ready Doll Image: Review your doll’s photos before it is shipped. This gives you the best opportunity to request adjustments to the face makeup, hairstyle, body details, and more. Ensure every detail is exactly as you want it.
• Secret Delivery: Discreet packaging with no product information displayed on the outer layer, ensuring your privacy is fully protected.
• 100% Satisfaction: With first-class service and 5-star ratings, Aisexdollclub is your top destination for purchasing premium quality sex dolls. As a leading retailer offering over 30 trusted doll brands, all of our dolls are crafted from platinum TPE or silicone and are 100% non-toxic.

Cancellations Policy

While we offers some of the most flexible return policies in the sex doll industry, it’s important to understand that once an order is placed—whether through a deposit or full payment—it is considered a final sale.

• Confirm Everything Before You Pay

Please make sure you know exactly what you want before placing your order. Once payment is made, you are expected to be fully committed to the purchase. We recommend reviewing factory photos of your chosen doll or a similar model before placing an order. Our customer support team is always happy to assist with any questions before you purchase.

• Canceling Orders Within 24 Hours

(Applies to Customized and Made-to-Order Dolls Only)

Order processing begins within 8 hours of payment—whether it’s production for a customized doll or packaging for an in-stock item. This means materials are sourced, production time is scheduled, and various costs are incurred. In order to meet delivery timelines, we follow strict processing windows. Please ensure your order is accurate before final submission. Once 24 hours have passed or production has started, customized orders can no longer be canceled for any reason.

Why Are Restocking Fees Charged?

Processing an order involves significant time and cost—including communication with manufacturers, handling logistics, material preparation, packaging, and quality inspection. When an order is canceled midway, especially for finished dolls, these costs still remain. Restocking fees help us maintain fair pricing and operational efficiency.

Pre-Made dolls only

Orders for pre-made dolls cannot be canceled once shipped. If a cancellation is requested after shipment, substantial fees—including shipping, labor, packaging, and storage—will be deducted from your refund. The exact deduction will depend on actual incurred costs. If cancellation is not possible, you will need to accept the delivery and proceed with a return as outlined in our Return & Exchange Policy.

• Modifying Orders

In certain cases, orders can be modified before processing begins. You could add or change items without incurring any fees when the order has not entered production. Once processing begins, no modifications or cancellations can be made, as the doll becomes a personalized, custom-made product. If your order has already moved into processing, any changes will follow our Return & Exchange Policy.

Returns Policy

Inspect and Report Your Doll Upon Receipt

Please thoroughly inspect your doll from head to toe upon receipt—before use. If the product is damaged due to improper handling or misuse, it will not be eligible for return or exchange. We kindly remind all customers to use common sense and handle the doll with care to avoid any unnecessary damage.

If you experience any dissatisfaction or issues with the product, please contact us within 24 hours of receipt. Be sure to attach as many details as possible—photos, videos and description of the issue—and email us at [email protected]. This helps us evaluate the situation and resolve it promptly.

We also welcome your feedback, as it helps us collaborate with manufacturers to prevent future issues.

Damage and Warranty

In the following situations, we will offer a reshipment, remake, or partial refund:

• Incorrect Doll Received
  If the doll you receive looks significantly different from the factory photos or product listing, please provide an unboxing video showing the full doll (including body and head), shipping label, and packaging. We will report the issue to our factory and shipping provider and then arrange a suitable replacement.
• Damaged During Transit
  If your package arrives severely damaged, please file a claim with the shipping carrier immediately. Based on the extent of the damage, we’ll either send a replacement or provide repair kits for minor issues.
• Missing Package
  If your tracking information shows the package was delivered but you haven’t received anything, please contact UPS/FedEx and file a claim immediately. To prevent such issues, we typically include adult signature confirmation on most deliveries (exceptions may apply).

We also offer a Money Back Guarantee on all orders. For full details on what is covered, please refer to our Money Back Guarantee page.

❗DO NOT RETURN THE PACKAGE DIRECTLY

Due to the intimate nature of the product, returns are generally not accepted. Just as you wouldn’t want to receive a used product, we are committed to ensuring that all customers receive dolls in brand-new condition.

If you believe you have a valid reason to return your order, the product must be unused and in its original condition. Once we receive your returned package, our team will perform a full inspection. If the return violates our policy, we reserve the right to deny the refund. In severe cases, we may report fraudulent claims to relevant authorities.

• The return address shown on the packaging cannot be used for custom or in-stock returns.
• To initiate a return, please contact us first for approval and return instructions.

Refund Process

Please DO NOT Initiate Payment Card Claims / PayPal Disputes Directly

As a trusted and professional merchant, we highly value the satisfaction and interests of our customers. Our goal is to ensure a seamless and worry-free shopping experience, offering reliable post-purchase support. We are committed to building a long-term relationship with you, working collaboratively to resolve any issues or concerns you may have.

Before considering initiating a dispute, we sincerely hope that you understand our dedication is to provid the best possible service and address any concerns you may have. We strongly encourage you to reach out to us directly so we can promptly resolve the matter and ensure your satisfaction.

By contacting us first, you can avoid unnecessary complications such as delayed refunds or additional processing fees. We are here to swiftly handle any issues, ensuring a smooth and satisfactory shopping experience for you, without any further inconvenience or cost.

Refund Timeframe

Once we have agreed to cancel or issue a refund for returns, the refund will be processed to your original payment method or to your credit card/PayPal/Klarna account, depending on the payment method used.

Please refer to the refund processing times below, based on your chosen payment method:

• Credit Card/Debit Card: 6-10 Business Days
• Klarna: 7 Business Days
• PayPal: 7 Business Days

If the standard refund period as indicated above has passed and you have not yet received your refund, please contact us for a refund reference number. Once you have this, reach out to your credit or debit card issuer or bank for further information. Please refrain from filing a chargeback request directly, as this may further delay the refund process. The refund processing time ultimately depends on your bank.